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What is AgentQ?

A dashboard for Contact Centres and Teams, providing Real Time Alerts and Analytics. With Automated PDF reporting with customisable datasets and historical insights, AgentQ help customers make the right decisions based on the data.

Make the right decisions based on the data.

Expose your dark data and leverage business intelligence to start making informed decisions. Use with BroadWorks or Amazon Connect, and with compatible Plantronics headsets.

AgentQ Features

Real Time Alerts & Analytics

Create custom alert levels so you are always in control.

Access Anywhere

Cloud based, Access via Phone, Tablet, Desktop, Raspberry Pi, Internet Enabled TV.

Actionable Insights

Expose your dark data and leverage business intelligence to start making informed decisions.

Total Customization

Drag and Drop Tile placements, Alert levels, Agent Avatars & Dashboard themes.

Detailed Reporting

Automated PDF reporting, customizable datasets and historical insights. Scheduled to receive in your inbox.

Hardware Ready

Connects to Plantronics headsets for an even deeper level of analytics. Mute Instances, Disconnects, Conversation Health. With API's to add your own hardware data.

Our Work