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BroadWorks
Automation Tools

EngineRoom includes a powerful set of automation and reporting features to make it easier to manage your BroadWorks platform.

Puts you in control

Customise for your business, just select the options you need then drag and drop where they need to be.

Unlock the full potential of your data

Speed up Order to Activation with self-service and automation.

Make decisions based on data

Get the right information at the right time to improve decision making.

Who are we?

EyeOnIt specialises in developing software solutions for government, large multi-nationals and small business. With a focus on customer self-service portals and simplifying complex systems, EyeOnIt has developed solutions for telecommunications providers and health care service providers in Australia and the USA.

Learn More

Who are we?

EyeOnIt specialises in developing software solutions for government, large multi-nationals and small business. With a focus on customer self-service portals and simplifying complex systems, EyeOnIt has developed solutions for telecommunications providers and health care service providers in Australia and the USA.

Learn More
Trusted organisations we work with
View OUR PARTNERS

Products

EyeOnIt software solutions begin with an understanding of customer requirements. We keep an eye on what needs to be achieved and how it needs to be done. Human Centred Design and orchestration with existing and new systems enables you with innovative solutions to empower your business.

Dashboard for Contact Centres
Real-Time Analytics
 Wallboard Displays
Performance Reporting
Customise for your KPIs
Threshold Alerts
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SaaS platform to manage your Broadworks plaform.
Device Migrations
Bulk Changes
Code-free Process Automation
Back-up and Restore Services
Manage and Migrate Services
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Venture Launch
Consultancy. Rebuild. Refactoring.
Gather, Analyse and Define
User Experience Design
Build Custom Software
User Acceptance Testing
Deploy and Review
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Application Rescue
Creative Ideas Brought To Life
Re-imagine and Re-define
Evaluate and Plan
Platform Integration
Access and Protect
Digitise and Transform
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Our Blog

5 SELF CARE TIPS; during a pandemic

As social distancing and self-isolating continue, make sure you don't let this stressful time get you down. Here are some tips to staying fit and healthy, mind and body, while we wait for the Coronavirus pandemic to come to an end.

What Kind Of Conference Caller Are You?

Success; born from failure and grown in struggle

During these unprecedented times, we would like to remind you there is always hope and opportunity. This mindset should be imperative to your everyday challenges and outlook. The current state of the world has challenged us all personally and professionally. Change is inevitable, and the only logical response is to adapt to stay relevant and "ESSENTIAL".To get you inspired to keep hope, here are a collection of success stories born with challenges.

5 SELF CARE TIPS; during a pandemic

As social distancing and self-isolating continue, make sure you don't let this stressful time get you down. Here are some tips to staying fit and healthy, mind and body, while we wait for the Coronavirus pandemic to come to an end.

What Kind Of Conference Caller Are You?

5 SELF CARE TIPS; during a pandemic

As social distancing and self-isolating continue, make sure you don't let this stressful time get you down. Here are some tips to staying fit and healthy, mind and body, while we wait for the Coronavirus pandemic to come to an end.

View Articles

AgentQ provides visibilty across our contact centre queues, enabling us to make real-time decisions that increase our business efficiencies.

// MICHAEL / TELSTRA

"The EngineRoom Reports enable me to obtain the information I need within minutes. This used to take at least 2 weeks waiting for one of our back-of-house teams to provide"

Mark // Enterprise Sales Engineer

“With BulkTools, I can easily implement periodic mandatory password changes for all of our IP Telephony users & in doing so, comply with our corporate governance requirements”

Andy // IT Manager Enterprise Customer

“AgentQ provides an easy to understand dashboard, showing our Call Centre performance in real-time. I can easily choose which key indicators are important and be alerted immediately if we receive a large number of calls”

Mary // Contact Centre Manger

“EyeOnIt’s expertise helped us avoid an expensive, lengthy and painful project, to change our domain name. We were facing the need to rebuild over 1,000 telephony services, until EyeOnIt scoped out a method to automate the change to an existing service without any outage. They project managed the entire change for us and completed the overall project under budget and ahead of schedule”

Fiona // Project Director, Enterprise Customer

Sunshine Coast technology company working across a range of digital products and services.

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