EyeOnIt MIGRATIONS
"A botched migration to a new collaboration platform increases churn rates and damages brand reputation”
“A damaged brand reputation can take years to repair and can negatively impact the brand's overall value and competitive advantage.”
We can assist with
Platform Replacement
Moving to RingCentral as a new product to replace an existing product that requires all Customers to be migrated.
End to End Migration
Legacy Cloud (Cloud PABX)
Product Mergers
Product Expansion
RingCentral is adopted as a new product for Net New Customers and / or customer segments upgrades. This requires a bespoke migration capability.
New Market Opportunities
Upgrading Capability
Brand Expansion
Specific Deal
A collaborative deal with RingCentral and a service provider to win large scale migration opportunity.
Frictionless Migrations
Digital First Experience
Mitigates Change Blockers
What platforms can we migrate to RingCentral?
What is the price to migrate to RingCentral?
9
$
End User*
* Price per active end user
* Standard EngineRoom deployment
* $USD
* Excluding RingCentral G2M and marketing assistance
What is the short & medium term impacts when UCaaS migrations impact the end user?
"The Loyalty Effect"
by Frederick F. Reichheld's
Highlights the exponential benefits of improving customer retention. “5 per cent increase in customer loyalty could yield more than a 25% increase to profits”
Inversely, a minor customer experience impact during UCaaS migrations leads to significant financial impacts.
EngineRoom – Case Study From Legacy to Leadership
EngineRoom licensed to Telstra within their Migrations & Order to Activations Team
1. Case Study Highlight:
Telstra's Transformation with EngineRoom*
2. Background
Telstra, a leading telecommunications and technology company, faced challenges in their provisioning and onboarding processes, which were labour-intensive and often led to customer dissatisfaction.
3. Solution
Telstra implemented EyeOnIt's EngineRoom platform, aiming to digitize and streamline their provisioning and onboarding workflows.
4. Outcomes
1. Team Redeployment: The integration of EngineRoom allowed Telstra to dramatically improve their operational efficiency. Remarkably, 63% of their provisioning and onboarding teams were redeployed to other strategic roles within the company. This shift not only optimised resource allocation but also opened opportunities for these teams to contribute to more innovative and impactful projects.
2. Enhanced Customer Satisfaction: The most significant transformation was in customer experience. With EngineRoom, Telstra achieved a remarkable turnaround in customer satisfaction, rising to the number one spot in satisfaction ratings among their enterprise products. This leap was attributed to the seamless, efficient, and user-friendly processes enabled by EngineRoom.
EngineRoom – Case Study From Legacy to Leadership
Optus &
RingCentral:
1. Strategic Initiative:
In a transformative move within the telecommunications industry, EyeOnIt partnered with Optus on an ambitious project to revolutionise customer experiences through the migration to RingCentral's unified communications as a service (UCaaS). By pioneering the productisation of the migration capability for service providers, this collaboration not only aimed to elevate user satisfaction but also to fortify customer loyalty and bolster Optus's standing in the competitive UCaaS landscape. The partnership underscored a shared vision: leveraging cutting-edge technology to deliver unparalleled service quality and reliability, setting new benchmarks for excellence in customer experience.
2. Competitive Advantage:
The case study prominently highlights RingCentral’s & Optus abilty to secure a significant competitive advantage within the UCaaS landscape, propelled by the successful EyeOnIt migration project. By harnessing the operational improvements and elevated customer satisfaction milestones achieved through the Optus migration, RingCentral is well-positioned for industry leadership. The strategic adoption of the EngineRoom platform, specifically designed to facilitate smooth service provider migrations, enhances both process efficiency and client satisfaction. This approach, epitomised by the collaboration with Optus, not only advances RingCentral's operational excellence but also establishes it as a pioneer of service quality and innovation in the UCaaS sector.
EngineRoom – From Legacy to Leadership
Modular by Design to enable toolkit deployments or a Bespoke User Experience that aligns to the Migration Strategy of the Service Provider
EngineRoom – From Legacy to Leadership.
The EngineRoom Platform + Project Team = Ability to Deliver the capability of the team performing the migrations.
EngineRoom – From Legacy to Leadership
Uses Cases
Platform Migrations
Ordering & Activations
API
Automated Activations
Backup User Config’s
Reporting
Customer Self Service
Provisioning
Targeted Toolkits
Bulk User Changes
Device Deployment
Collaboration and Voice
Identity
Logging
SDWAN
Single Tenant Deployment One Tenant for Each Migration Project
EngineRoom – From Legacy to Leadership
Modular by Design to enable toolkit deployments or a Bespoke User Experience that aligns to the Migration Strategy of the Service Provider
About Us
EyeOnIt Digital, a Telecommunications Migration Projects Specialist. As a globally renowned software company, we specialise in large-scale migrations, expertly crafting innovative solutions delivering them seamlessly to clients all around the world. Dive in to explore our unique approach and unparalleled expertise in transforming the telecommunications landscape.
25+ years Telco Experience
All Products, Services & Support based in Australia
Current Security Clearances
Security ISM
Control Standards
Experienced Large Scale Migrations Customer Engagement
EngineRoom* Underpins Migrations
Understanding of Provisioning and Support processes
25+ Large Scale Telco Voice Migrations In Australia, USA & NZ
Experienced navigating legacy to future state BSS/OSS Programs
Great Rapport and Engagement with SP & Vendor Teams
Need more information or help?
Value from the start!
Arrange a no obligation consultation with our Founder Myles McNamara that will provide guidance on your project from the first interaction at no cost.